# Privacy Policy — ambient-dma.com
**Last updated: March 01, 2026**
This Privacy Policy describes how Ambient DMA ("we," "us," "our"), operating at ambient-dma.com, collects, uses, stores, shares, and protects your personal information when you visit our website, make a purchase, or interact with our services.
By using our website or making a purchase, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our website or services.
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## 1. Information We Collect
### 1.1 Information You Provide Directly
When you make a purchase, create an account, or contact our support team, you may provide:
- Full legal name
- Email address
- Phone number
- Billing address
- Shipping address (for physical products)
- Discord username or ID
- Payment information (processed securely by our payment processors — we do not store full card numbers)
- Any other information you voluntarily submit via forms, support tickets, or communications
### 1.2 Information Collected Automatically
When you visit our website or make a purchase, we automatically collect:
- **IP address** (IPv4 and IPv6)
- **Geolocation data** derived from your IP address (country, region, city)
- **Browser type, version, and language**
- **User agent string**
- **Operating system and version**
- **Device type and identifiers**
- **Screen resolution**
- **Referring URL** (the website that directed you to us)
- **Pages visited, time spent on pages, and click behavior**
- **Date and time of access**
- **ASN (Autonomous System Number)** of your internet service provider
### 1.3 Transaction and Order Data
For each purchase, we collect and store:
- Order ID, invoice number, and transaction references
- Products purchased, quantities, and prices
- Payment method type (e.g., Visa, Mastercard) and last four digits of the card
- Payment authorization codes and transaction IDs
- Payment status and timestamps
- Currency and exchange rate (if applicable)
### 1.4 Digital Product Usage Data
For digital product purchases, our systems may record:
- License key generation and delivery timestamps
- License activation date, time, and status
- User ID associated with the license
- Software download events, including file names and timestamps
- Software login events, including IP addresses and timestamps
- Session duration and usage frequency
### 1.5 Physical Product Shipping Data
For physical product orders, we collect:
- Shipping carrier used and service type
- Tracking number and shipment status updates
- Package weight, dimensions, and declared customs value
- Delivery confirmation records
### 1.6 Communications
We retain records of all communications between you and our support team, including:
- Discord messages
- Emails
- Support ticket contents
- Feedback, reviews, and ratings submitted by you
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## 2. How We Use Your Information
We use the information we collect for the following purposes:
### 2.1 Order Fulfillment
- Processing and completing your purchases
- Generating and delivering digital license keys
- Shipping physical products to your address
- Providing tracking information
- Sending order confirmations and receipts
### 2.2 Fraud Prevention and Security
- Verifying your identity and payment authorization
- Detecting and preventing fraudulent transactions
- Monitoring for suspicious activity or unauthorized access
- Identifying patterns associated with chargeback fraud
- Protecting our systems, services, and other customers
### 2.3 Payment Dispute and Chargeback Response
- Compiling evidence in response to chargebacks or payment disputes
- Providing transaction records, delivery confirmations, usage logs, and customer identification data to payment processors, card networks, and issuing banks
- Defending against fraudulent or illegitimate disputes
### 2.4 Customer Support
- Responding to your inquiries and support requests
- Troubleshooting issues with your order or product
- Communicating important updates about your order or account
### 2.5 Legal Compliance
- Complying with applicable laws, regulations, and legal obligations
- Responding to lawful requests from law enforcement or regulatory authorities
- Establishing, exercising, or defending legal claims
### 2.6 Service Improvement
- Analyzing website usage patterns to improve our website and products
- Monitoring system performance and reliability
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## 3. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data under the following legal bases:
- **Contractual necessity:** Processing required to fulfill our contract with you (e.g., processing orders, delivering products, providing support).
- **Legitimate interests:** Processing necessary for our legitimate business interests, including fraud prevention, chargeback defense, security, and service improvement, where these interests are not overridden by your rights.
- **Legal obligation:** Processing required to comply with applicable laws and regulations.
- **Consent:** Where you have given explicit consent for specific processing activities. You may withdraw consent at any time by contacting us, although this will not affect the lawfulness of processing prior to withdrawal.
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## 4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with the following categories of recipients:
### 4.1 Payment Processors
We use third-party payment processors (such as Square, Stripe, and PayPal) to process transactions. These processors receive your payment information directly and are governed by their own privacy policies.
### 4.2 Shipping Carriers
For physical product orders, we share your name, shipping address, phone number, and email with shipping carriers (such as Royal Mail, DHL, FedEx, and UPS) for order fulfillment and delivery.
### 4.3 Fraud Prevention Services
We may share transaction data, IP addresses, device information, and behavioral data with fraud prevention and risk assessment services to detect and prevent fraudulent activity.
### 4.4 Financial Institutions and Card Networks
In the event of a chargeback or payment dispute, we may share your personal information, transaction records, delivery evidence, and usage logs with the relevant payment processor, card network (Visa, Mastercard), and issuing bank to defend against the dispute.
### 4.5 Law Enforcement and Legal Authorities
We may disclose your information to law enforcement agencies, regulatory bodies, or courts if required by law, legal process, or if we reasonably believe disclosure is necessary to:
- Comply with a legal obligation or lawful request
- Protect our rights, property, or safety
- Prevent or investigate potential fraud, security threats, or illegal activity
- Enforce our Terms of Service
### 4.6 Professional Advisors
We may share your information with our legal counsel, accountants, auditors, or other professional advisors in connection with business operations, disputes, or legal proceedings.
### 4.7 Fraud Prevention Databases
In cases of confirmed or suspected fraudulent chargebacks, we may report your information to industry fraud prevention databases and blacklists (e.g., MATCH list, Ethoca, Verifi) to protect ourselves and other merchants.
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## 5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including:
| Data Type | Retention Period |
|-----------|-----------------|
| Order and transaction records | 36 months from date of purchase |
| Customer identification data | 36 months from date of last purchase |
| Digital product usage logs | 36 months from date of last activity |
| Shipping and delivery records | 36 months from date of shipment |
| Payment dispute/chargeback records | 36 months from date of dispute resolution |
| Communications and support records | 36 months from date of last communication |
| Website access logs | 12 months from date of access |
We may retain data for longer periods if required by law, necessary for ongoing disputes or legal proceedings, or for legitimate business purposes (such as fraud prevention).
After the retention period, data will be securely deleted or anonymized.
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## 6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure encryption (HTTPS/TLS) for all website communications
- Encrypted storage of sensitive data
- Access controls limiting data access to authorized personnel only
- Regular security reviews and updates
- Secure payment processing through PCI-DSS compliant payment processors
While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
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## 7. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to:
- Maintain your session and preferences
- Process transactions securely
- Analyze website traffic and usage patterns
- Detect and prevent fraud
### Types of Cookies Used:
- **Essential cookies:** Required for the website to function properly (e.g., session management, checkout process). These cannot be disabled.
- **Analytics cookies:** Help us understand how visitors interact with our website (e.g., pages visited, time spent). These may be disabled.
- **Fraud prevention cookies:** Used to detect suspicious activity and protect against fraud.
You can control cookie preferences through your browser settings. Disabling essential cookies may affect website functionality.
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## 8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
### 8.1 Right of Access
You may request a copy of the personal data we hold about you.
### 8.2 Right to Rectification
You may request that we correct any inaccurate or incomplete personal data.
### 8.3 Right to Erasure ("Right to Be Forgotten")
You may request that we delete your personal data, subject to our legal obligations and legitimate interests. **Please note:** We may refuse deletion requests where data retention is necessary for fraud prevention, chargeback defense, legal compliance, or the exercise of legal claims.
### 8.4 Right to Restrict Processing
You may request that we restrict the processing of your personal data in certain circumstances.
### 8.5 Right to Data Portability
You may request a copy of your personal data in a structured, commonly used, machine-readable format.
### 8.6 Right to Object
You may object to the processing of your personal data based on legitimate interests. We will cease processing unless we have compelling legitimate grounds that override your interests.
### 8.7 Right to Withdraw Consent
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.
### 8.8 How to Exercise Your Rights
To exercise any of these rights, contact us at:
- **Discord:** https://discord.gg/ambientdma
- **Website:** https://ambient-dma.com
We will respond to all requests within 30 days. We may request verification of your identity before processing your request.
**Important:** Exercising your rights (such as requesting deletion) does not entitle you to a refund, does not affect any existing chargeback or dispute proceedings, and does not override our right to retain data necessary for legal compliance or dispute resolution.
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## 9. International Data Transfers
Your personal data may be transferred to and processed in countries outside your country of residence, including the United Kingdom. Where such transfers occur, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
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## 10. Children's Privacy
Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a person under 18, we will take steps to delete that information.
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## 11. Third-Party Links
Our website may contain links to third-party websites or services (e.g., Discord, payment processors). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
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## 12. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Material changes may be communicated via email or a notice on our website.
Continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy.
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## 13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data:
- **Website:** https://ambient-dma.com
- **Discord:** https://discord.gg/ambientdma
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**© Ambient DMA 2026 — All rights reserved.**